Continual

The Solution

Subscriber Network Experience

Continual analyzes voice and data usage patterns 24/7 to detect behavior, usage and experience profiles. It correlates – for all subscribers and all mobile devices – the network technology, site and cell, location, road, service and quality, and provides the network operator with actionable insights.

Subscriber Network Experience

The data sets used by traditional network analytics systems focus on mobile network cell and radio parameters, but ignore those of individual users or particular handsets. This has made the correlation of cells with subscribers and handsets a daunting task, and proactive 24/7 monitoring of important subscribers virtually impossible.
Continual’s Subscriber Network Experience solution redefines network analytics. Its Subscriber Network Analytics platform reads voice and data CDRs to detect behavior, usage and experience patterns. It correlates – for all subscribers, all handsets and all devices – the network technology, site and cell, location, road, service and quality.

Subscriber Network Experience

Actionable Insights

Mobility Experience Analytics is based on AI pattern recognition to deliver a scientific breakthrough in accurate tracking of communication experience on highways and railways. Because it can discriminate between static subscribers and those on the move, it maps Key Quality Indicators (KQIs) against the travel route and builds a complete network quality of experience (QoE) map for all routes. Quality teams can drill down to segments to observe and fix the quality issues for the different services and for the mix of cells serving such segments. It has advanced capabilities to export the KQIs and provide recommendations via an interface to third party network optimization systems like SON.

Subscriber Network Experience

Another key strength of the Subscriber Network Experience solution is its ability to track the experience of any group of subscribers who are identified as a business priority, such as corporate accounts, high-ARPU subscribers, VIPs, NPS detractors or promoters, and foreign roamers. Actionable insights pinpoint the factors causing poor experience for specific individuals, helping to meet corporate SLAs (Service Level Agreements) and improve retention rates. Integration with the Virtual NPS solution enables proactive churn prediction, while ARPU analytics help network teams make informed business-driven decisions in strategic planning, optimization, and daily quality and maintenance tasks.

Benefits

  • Better subscriber experience – for those on the move, at work or at leisure – reduces churn and increases brand loyalty
  • Business-driven prioritization of network actions achieves faster ROI
  • Unique network insights correlate subscriber parameters against KQIs, adding customer experience to network quality decisions
  • Integration with other network systems, big data and CX systems

Connected Car

Continual Analyzes voice and data usage patterns 24/7 to ensure the superior, always-on network experience Connected Cars demand for optimum communications, monitoring, and to perform critical functions.

Connected Subscribers

The data sets used by traditional network analytics systems focus on mobile network cell and radio parameters, but ignore those of individual users or particular handsets.

VIRTUAL NETWORK NPS

Virtual Network NPS is a technology-driven technique for predicting detractors within the subscriber base without an NPS survey.

 

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