What could a mobile operator do better if they knew what their customers’ habits would be during a typical (or even a less typical) day? What their ‘mobility patterns’ and data demands would be?
It is widely assumed that 5G connectivity will be essential for the introduction of fully-autonomous vehicles (AV). But almost a decade after the first 4G LTE networks went live, mobile network coverage on our roads is still far from ubiquitous, so what will happen to an autonomous car if it loses its 5G connection, as seems more than likely?
As telecom operators look for additional ways to unlock new revenues, smart cities are currently being actively promoted, and monetization of data is emerging as a prominent—if potentially controversial—revenue source.
For many of us who travel on business, the car has become our mobile office. We take conference calls on the move, arrange appointments using mobile virtual assistants like Siri, Google Assistant and Cortana, and also use them to ask for directions and reminders.
Subscriber network experience is a customer-centric parameter. It sounds obvious doesn’t it? So in a world where customer experience is becoming ever more important, why are KPIs – Key Performance Indicators – the standard metrics used for benchmarking subscriber experience on the network, when they are purely network-centric?
We are already on a journey to the Connected World of the future, where high-quality, ubiquitous connectivity will soon be as essential as water and air. The Connected Car will form a crucial part of this exciting new world, and will bring the need for a seamless communication experience right across the highways network.
Measuring and improving customer experience is a key business priority in today’s mobile communications industry
In MNO organizations, the network operations and customer service functions are traditionally separate from each other, sometimes even having a distinct chain of managerial command right up to VP level.