For many of us who travel on business, the car has become our mobile office. We take conference calls on the move, arrange appointments using mobile virtual assistants like Siri, Google Assistant and Cortana, and also use them to ask for directions and reminders.
Subscriber network experience is a customer-centric parameter. It sounds obvious doesn’t it? So in a world where customer experience is becoming ever more important, why are KPIs – Key Performance Indicators – the standard metrics used for benchmarking subscriber experience on the network, when they are purely network-centric?
We are already on a journey to the Connected World of the future, where high-quality, ubiquitous connectivity will soon be as essential as water and air. The Connected Car will form a crucial part of this exciting new world, and will bring the need for a seamless communication experience right across the highways network.
Measuring and improving customer experience is a key business priority in today’s mobile communications industry
In MNO organizations, the network operations and customer service functions are traditionally separate from each other, sometimes even having a distinct chain of managerial command right up to VP level.
Energy costs are a massive burden for mobile operators, and one that continues to grow with the exponential increase in user traffic.