How to Deliver an Excellent Connected Journey Experience
We are already on a journey to the Connected World of the future, where high-quality, ubiquitous connectivity will soon be as essential as water and air.
We are already on a journey to the Connected World of the future, where high-quality, ubiquitous connectivity will soon be as essential as water and air. The Connected Car will form a crucial part of this exciting new world, and will bring the need for a seamless communication experience right across the highways network.
Measuring and improving customer experience is a key business priority in today’s mobile communications industry
In MNO organizations, the network operations and customer service functions are traditionally separate from each other, sometimes even having a distinct chain of managerial command right up to VP level.
Energy costs are a massive burden for mobile operators, and one that continues to grow with the exponential increase in user traffic.
LTE Latin America, Rio de Janeiro, Brazil – April 6-7, 2016
Everyone these days is claiming that they are customer-centric. It’s a buzzword, a box to tick. But we should think more carefully about what it really means. It should certainly represent far more than just offering the customer a simplistic survey that asks how satisfied they are.