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How Connected Mobility is changing our lives

For many of us who travel on business, the car has become our mobile office. We take conference calls on the move, arrange appointments using mobile virtual assistants like Siri, Google Assistantand Cortana, and also use them to ask for directions and reminders.

How Connected Mobility is changing our lives

How Connected Mobility is changing our lives

For many of us who travel on business, the car has become our mobile office. We take conference calls on the move, arrange appointments using mobile virtual assistants like Siri, Google Assistant and Cortana, and also use them to ask for directions and reminders.

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KQIs vs. KPIs

5 reasons KQIs are a better CX metric than KPIs

Subscriber network experience is a customer-centric parameter. It sounds obvious doesn’t it? So in a world where customer experience is becoming ever more important, why are KPIs – Key Performance Indicators – the standard metrics used for benchmarking subscriber experience on the network, when they are purely network-centric?

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How to Deliver an Excellent Connected Journey Experience

How to Deliver an Excellent Connected Journey Experience

We are already on a journey to the Connected World of the future, where high-quality, ubiquitous connectivity will soon be as essential as water and air. The Connected Car will form a crucial part of this exciting new world, and will bring the need for a seamless communication experience right across the highways network.

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Don’t ignore the inbound roamer

Don’t ignore the inbound roamer

As the summer vacation season begins in earnest, many of us will be packing our suitcases and taking our smartphones with us for a couple of weeks of sun and sand, or to sample the cultural heritage and cuisine of another country.

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‘Customer-centric’ — what does that really mean?

‘Customer-centric’ — what does that really mean?

Everyone these days is claiming that they are customer-centric. It’s a buzzword, a box to tick. But we should think more carefully about what it really means. It should certainly represent far more than just offering the customer a simplistic survey that asks how satisfied they are.

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